Return & Exchange

⚠️ Hygiene Notice

For health and safety reasons, opened/used products cannot be returned unless defective.

◼︎ 30-Day Return Terms

✓ Accepted Cases

  • Unopened & factory-sealed
  • Defective products (leakage/damage)
  • Wrong item received

✗ Non-Acceptable

  • Opened cosmetics
  • Allergy/skin reactions
  • Color preference changes

◼︎ Required Evidence

Case Type Proof Needed
Unopened Return - Photo of unbroken seal
- Batch code visible
Defective Product - Video showing defect
- Close-up of batch code

◼︎ Return Process

1
Email Request:
service@gogotales.com with order# + photos
2
Ship to:
GOGOTALES Returns
38F, Bldg1, Brilliance Era Mansion
Futian District, Shenzhen 518000, China
3
Refund Processing:
5-7 business days after inspection

* EU customers: Unopened products may be returned within 14 days under consumer law

* All returns undergo hygienic inspection before processing