FAQ
PRODUCT
Where are the products made?
All of our products are made in China.
Can I cancel my order?
All of our products are vegan-friendly.
Cruelty free？
Yes, all our products are cruelty-free.
What should I do if my prodcts are broken?
If the product you received is damaged, please follow these steps:
1. Take a photo of the damaged product and the express packaging
2. Send an email to service@gogotales.com to contact us as soon as possible. You can also tell us if you want a replacement, gift card or refund.
3. Please be patient and we will deal with it as soon as possible.
What should I do if I want to return my products?
We want you to love our products as muchas we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you withan exchange or return.
Please Email us at service@gogotales.com within24 hours of the date of purchase. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?